Privacy Policy.

Lavender Psychology is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how personal information is collected, used, stored, and disclosed by Lavender Psychology.

1. Collection of Personal Information

Lavender Psychology may collect personal information in the following contexts:

a) Through This Website

Personal information may be collected when you:

  • Submit an enquiry via the website contact form

  • Communicate with us by email

  • Use the website, which may involve limited passive data collection through tools such as Google Analytics (for example, IP address, browser type, and pages visited)

Lavender Psychology does not collect clinical or sensitive health information through the website.

b) Through Psychological Services

When you engage with Lavender Psychology for therapy or assessment, we may collect personal and sensitive information, including:

  • Full name, contact details, and date of birth

  • Referral letters and GP details

  • Medicare or private health insurance details (where relevant)

  • Information relating to mental health history and current concerns

  • Psychological assessment results, treatment plans, and clinical notes

This information is collected directly from you, your referring provider, or with your consent from relevant third parties (such as carers or support coordinators).

2. Use of Personal Information

Personal information may be used to:

  • Respond to enquiries and manage communication

  • Schedule appointments and manage bookings

  • Provide psychological assessment and treatment

  • Liaise with other healthcare providers, with your consent

  • Meet legal, ethical, and regulatory obligations

  • Improve website functionality and service delivery

3. Storage and Security

Website data is stored securely via Squarespace and associated service providers.

Client clinical information is stored using Halaxy, a secure, encrypted practice management system designed for Australian healthcare providers.

Lavender Psychology takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes the use of encrypted devices, password‑protected systems, and access restrictions to authorised personnel only.

Some service providers may store or process information on servers located outside Australia. Reasonable steps are taken to ensure that these providers meet appropriate privacy and security standards.

4. Disclosure of Personal Information

Personal or health information is not disclosed without your consent, unless required by law or where there is an immediate and serious risk to your safety or the safety of others.

With your consent, relevant information may be shared with:

  • Your GP or referring practitioner

  • Other professionals involved in your care

Lavender Psychology uses third‑party service providers to support service delivery, including:

  • Halaxy (practice management and clinical records)

  • Squarespace (website hosting)

  • Google Analytics (website analytics)

Where clinically appropriate and with consent, information may be shared with other healthcare providers via secure email or fax. Faxes are sent using GoFax, a secure electronic fax service. Reasonable steps are taken to ensure all communications are handled securely and in line with privacy obligations.

5. Access and Correction

You may request access to personal information held about you and request corrections where necessary. Requests must be made in writing and will be responded to within a reasonable timeframe, subject to legal and ethical considerations.

6. Cookies and Website Analytics

This website uses cookies and analytics tools, including Google Analytics, to improve functionality and understand how visitors engage with the site. By using this website, you consent to this use. You can manage or disable cookies through your browser settings.

7. Complaints and Concerns

If you have concerns about how your personal information is handled, please contact your psychologist at Lavender Psychology directly. If the matter cannot be resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Details

Lavender Psychology
Dan Macdonald, Director & Clinical Psychologist
Email: admin@lavenderpsychology.com.au
Phone: 0450 214 913
Website: www.lavenderpsychology.com.au

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or service delivery. The most current version will always be available on this website.

Last updated: April 2026